Privacy policy


Nonna handmade wants to build a correct relationship based on trust with its partners, customers and clients, so it is precisely in this connection that it has placed the relationship with consumers and visitors on our website in the foreground. In this regard, we take care of the protection of your personal data.

Nonna handmade undertakes to protect the privacy of customers and users of the site and guarantees that the data left by the customer or user of the site will be used, stored and processed in accordance with the purpose for which they were collected and all within the framework of applicable regulations.

Nonna Handmade will take precautions to prevent the loss, misuse or alteration of customers’ personal information. We will not provide the data you have entrusted to us to unauthorized third parties and we will handle them in accordance with the current General Data Protection Regulation (GDPR). Only authorized employees of Nonna Handmade and processors with whom the relationship is regulated have access to the collected data, in accordance with the General Regulation on the Protection of Personal Data.

We understand that by using our web application you have previously read and agreed to the general conditions of use and sale, that is, you have agreed to the privacy policy. This Privacy Policy informs you about the type of personal data that is processed, the legal basis and purpose of processing personal data, the rights of the owner of personal data, about the handler and processors of personal data, the time period of saving your data and amendments to this privacy policy.


The responsibility for processing personal data in the capacity of the operator is borne by Nonna Handmade with headquarters in the street Ribaševina bb, 31240 Užice, ID number 65106434 and PIB110973956 Email address: phone: 063 897 0 997


According to the General Regulation on the Protection of Personal Data (GDPR) PERSONAL DATA is all data related to a natural person whose identity is determined or can be determined; An identifiable natural person is a person who can be identified directly or indirectly, in particular by means of identifiers such as name, identification number, location data, network identifier or by one or more factors inherent to physical, physiological, genetic, mental, economic, cultural or social identity of that physical person. The legal basis for processing your personal data can be the following actions: a.) Consent, given by visitors to the Nonna Handmade website, by which they allow the collection for a clearly indicated purpose. You can withdraw your consent at any time by sending an e-mail with appropriate content to or sending a letter to the address indicated b.) Conclusion and execution of the contract c) Legitimate interest of Nonna Handmade. – for marketing and analytical purposes. Our legitimate interest is based on your wishes in order to better adapt our offer and ultimately offer products and services that better suit your needs and wishes. d.) Legal obligation. The legal basis is determined in accordance with the provisions of the General Data Protection Regulation (GDPR).


You can use our online store as a “Registered User” or as a “Guest”.

To register and open a user profile, we need the following personal data: Name and surname, e-mail address, phone number, address and place of residence, postal code, gender, date of birth and password.

Nonna Handmade processes the specified data about the registered user for the following purposes: in order to respond to your inquiry or request and provide the best possible service, to process your order, e.g. in order to inform you about the status of the order, delivery time; in order to respond to possible requests regarding the order, e.g. to possible questions about the composition of the product, etc.; to fulfill our obligations from the contractual relationship with you through our online store; to enable you to submit complaints and returns in the online store; to enable you to exchange goods; to enable you to use different payment methods; to enable you to get a refund; to enable you to display the content on the website in the most effective way; to filter content that is tailored to your interests, i.e. to offer you products that have been determined to be preferred by similar users, that is, users of the same gender and the same age as you, all in order to make it easier for you to search our offer. to store any wish list you may create; to allow you to participate in prize games and similar promotions; to prevent and /or discovered abuse or fraud.

We may also process your data for marketing purposes based on your specific consent, namely: to inform you about special benefits that are often limited in time, to inform you about seasonal discounts and current promotions, to inform you about special promotions reserved for our members, how would we to inform you about new collections; to provide you with useful information related to the Nonna Handmade online store; to contact you regarding advertising and market research (sending questionnaires, surveys, etc.); for marketing analyzes that will help improve the sales offer.

Your profile is only available after logging in to the Nonna Handmade website with correct login information, i.e. registration e-mail address and password – so please save this data and use secure (complex) passwords. We recommend that you use a combination of uppercase and lowercase letters and numbers when choosing a combination of characters for your password, and that you use a password of at least six characters. We also recommend that you change your password at least once a year. Nonna Handmade does not have access to your password and the user is solely responsible for protecting his password. Each user is responsible for the accuracy and truthfulness of all information entered on the Nonna Handmade website. The user guarantees that he will manage his profile exclusively personally, i.e. through a person authorized by Nonna Handmade. The data will be stored until the profile is revoked or deregistered in accordance with the legislation of the Republic of Serbia. The user can unsubscribe at any time in writing by sending an e-mail to (the e-mail must be sent from the e-mail address from which the user registered as a registered member). These data (except the password) and the order history on your profile are available to employees in Nonna Handmade and other persons as necessary when it is necessary to fulfill the purpose of the processing. If you are interested in who can have access to your personal data, please read the section “Processors of personal data”


Purchases in our online store can also be made by unregistered users – “guests”. In order to successfully process the order from the “guest”, we need the first and last name, residential address, delivery address, postal code, e-mail and telephone number. With the help of these data, we will be able to deliver the desired goods to you and thus fulfill our contractual obligations. If you do not provide the requested information, Nonna Handmade will probably not be able to process your order and deliver the ordered goods to you. Each user answers for the accuracy of the data he entered. In this sense, we only ask you for the basic data that we need to carry out online sales, that is, data that will enable us to inform you, in accordance with the propositions of Nonna Handmade and good business practices, about everything that can contribute to the improvement of our service, on the one hand, and increasing your satisfaction with our service, on the other hand.


Personal data of the contact person for delivery, i.e. name and surname, delivery address and phone number, which we received from you in order confirmation, we share with our logistics partners in order to prepare the products from your order and deliver them to the address according to your request. Business partners are authorized to use this data and will contact you exclusively for the purpose of delivering individual shipments.


The user of our website can ask us specific questions through the contact forms available on our website in several places or alternatively via e-mail addresses. The data provided by the user (IP address and/or email address) when asking the desired questions will be used to solve the user’s questions.

You can make inquiries or requests via email

The given e-mail address is not personal, but the business e-mail address of Nonna Handmade. It means that it is not related to one specific natural person, but the data submitted in this way can be processed by different people, all with the aim of quickly and efficiently solving the user’s question.

If you have a profile on one of the social networks Facebook, Instagram, Google, you can make inquiries or requests through those profiles. In that case, Nonna Handmade would collect your username on those social networks and IP address, but Nonna Handmade does not have access to your profiles and passwords on those social networks, nor do we share your personal data stored with us with the providers of those social networks.

By sending an e-mail through the web chat form or to the e-mail addresses listed on that website, the user agrees to the general conditions of use of our online store.

Also, if you do not provide us with the necessary information when making an inquiry or request that is necessary for Nonna Handmade to respond to your inquiry or request, Nonna Handmade may not be able to act in the way you requested, that is to respond to your inquiry or request.


Your credit and debit card data, which you enter when paying in our online store, are not received or processed in our systems. The processing takes place in the systems and technical and legal responsibility of our partners for online payment (Banca Intesa), and we receive data on the status of the transaction.

Nonna Handmade never comes in contact with complete information about your payment card. Data security during purchases is guaranteed by our online payment partners, so the entire payment process is carried out on Banca Intesa’s website. Payment card information is not available to our system for a single moment. Refunds are made exclusively through the Banca Intesa panel if the payment was made via your payment card. Another way to pay is by cash at the time of delivery. In the case of a refund, the money will be credited to the customer’s current account.


You can sign up for our newsletter, through which we inform you, until further notice, about: news on offer in our online store and retail stores, current marketing activities, discounts for the loyalty-loyalty program, prize games, special events organized by Nonna Handmade, as well as about all other current events related to Nonna Handmade.

In order to sign up for our newsletter, all you have to do is provide the e-mail address to which you want to receive the newsletter. You can unsubscribe from the newsletter at any time in accordance with the instructions you will receive by e-mail after registration, as well as in every newsletter.

By subscribing to the newsletter, you agree that you agree to evaluate your activity on our site in order to adapt the website to your requirements and interests, that is, to receive a personalized compilation of news, offers and other information. Your data is stored and used for market research and promotional purposes. If necessary, we will contact you exclusively by e-mail. We will also use your data to analyze and improve the efficiency of our sites. You can also sign up to receive news and benefits via SMS or Viber messages, in which case you are only required to provide your phone number.

If, when registering for the newsletter, you choose the option that you want to receive messages that are more tailored to your interests, and for this purpose you provide us with information about your gender and age, Nonna Handmade will process said data in order to filter content that is tailored to your interests, that is, how would offer you our products that have been determined to be preferred by similar users, that is, users of the same gender and the same age as you, all in order to make it easier for you to search our offer. Nonna Handmade will process your data for such offers only if you have given your consent.


Different technologies can be used on our website in order to improve it, make it simpler, user-friendly, more efficient and secure. Such technologies may result in the automatic collection of personal data by us or by third parties on our behalf. Examples of such technologies include cookies, flash cookies and web analytics.

All the data we collect through “online” sales, including data about the products our customers search for and buy, i.e. the pages they visit, will be carefully analyzed and processed, and the same will be used to improve our offer as well as the appearance of our site, all in with the aim of enabling a simpler, safer, faster and more comfortable purchase.


When you visit our website, data is sent from your browser to our server. This data allows us to optimize our services and improve your experience on our websites and applications. Data is automatically collected and stored by us or by third parties for our benefit. We may collect information about your computer for system administration purposes, as well as to report aggregate information for internal marketing analysis purposes. This is data about the browsing behavior and patterns of our users and may include the following: Visitor’s IP address, Date and time of visit, Referral URL (the website from which the visitor was sent), Pages visited and the user’s “journey” on our website, Information about browser used (type, version, operating system, etc.).


A cookie is a text file that a web server places on your hard drive. Cookies cannot be used to launch programs or deliver malicious software to your computer. We use cookies to make this website work properly and to be able to improve the site with the aim of improving your user experience, to personalize content and ads, to enable you to provide specific technical features and thus enable you to have a positive user experience .


Our website uses re-targeting technologies. This allows us to directly and personally advertise to visitors who have already shown interest in our products. Re-targeting technologies analyze your cookies and display ads based on your previous surfing behavior. For more information about cookies, see our cookie policy.


If you provide us with personal information on our j website, this is done on a completely voluntary basis. If you choose not to provide the requested information, various customer benefits may not be available to you. In certain cases, only those who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website. We provide many options, depending on the exact circumstances, to help you maintain control over your data and to ensure that you exercise your rights. You can exercise all your rights by sending an inquiry to or to the address Nonna Handmade, Ribasevina bb, 31240 Uzice. We will process your inquiries or requests without delay and in accordance with legal obligations, and we will inform you about the measures we have taken.

As a holder of personal data, you have the following rights:


You can request all information regarding the processing of your personal data at the address indicated above or by e-mail. For the sake of your protection as the holder of personal data, it is necessary that, as an applicant, you ask or requirements are identified in an appropriate manner.


You have the right to receive confirmation as to whether or not your personal data is being processed. Based on this right, you can receive information about which of your data is being processed, the purpose of processing as well as the legal basis for processing, information about processors of personal data, how long the data will be stored, etc.


You have the right to request the correction of inaccurate personal data and the right to add personal data to fill in any incomplete personal data.


In certain cases, you have the right to request the deletion of your personal data (e.g. in the event that the data is no longer necessary to achieve the purpose for which it was processed, you revoked the consent on the basis of which the processing was carried out). If for any reason we cannot comply with your request, we will inform you of the same.


In special circumstances, you have the right to restrict the processing of your personal data.


You have the right to receive your personal data (concerning only you) in a structured, common and machine-readable format, and you have the right to transfer it to another entity. You can exercise this right only if the processing is based on consent or on the basis of a contract and when it is performed automatically.


You have the right to complain about certain types of processing and data collection, when the processing is based on the legitimate interests of Nonna Handmade e.g. for marketing purposes.


You have the right to withdraw your consent to the processing of personal data at any time. Withdrawal of consent will not affect the legality of the processing for the period before the withdrawal of consent.


If you believe that the processing of your personal data violates the General Data Protection Regulation (GDPR), you have the right to complain to the competent supervisory authority.

For the territory of the Republic of Serbia, the supervisory body is the Commissioner for the Protection of Personal Data with headquarters in ul. Bulevar Kralja Aleksandra no. 15, 11000 Belgrade.


In order to send your complaint or complaint and if you want to resolve any misunderstanding, ambiguity or doubt regarding your personal data processed by Nonna Handmade, please do so using our following contacts Nonna Handmade, Ribasevina bb Street, 31 240 Uzice or via email address online In order to protect you as the owner of personal data, it will be necessary for you to properly identify yourself as the applicant, which will be a sufficient guarantee for Nonna Handmade to provide the personal data to its owner.


Nonna Handmade uses processors to collect and process your personal data. All data processors employed by Nonna Handmade only process your personal data in accordance with Nonna Handmade’s instructions and are legally required to adhere to strict security procedures when handling personal data. Within the legally permitted framework and depending on the purpose of the processing, we can share your data with the following categories of data processors: delivery services, forwarders, postal services (the company, IT partners in the framework of software support and maintenance, cloud software service providers; billing service providers and banks (Banca Intesa), Nonna Handmade employees, advertising agencies, marketing and PR agencies, fraud detection and prevention authorities. When processing your personal data, Nonna Handmade may transfer your personal data to its business partners abroad. Data transfer via the Internet is inherently insecure, and Nonna Handmade cannot guarantee the security of data sent over the Internet.


The data you provide is stored as long as necessary to fulfill the specific purpose for which you are on m provided data, or to comply with legal provisions.

All collected data related to the registered user profile are stored until the moment of its deactivation. After you deactivate your registration (deactivate your profile on the website, unsubscribe from the newsletter, etc.), Nonna Handmade will store your personal data for the next six months after deregistration in order to resolve any complaints from the previous period. All collected data related to the purchase and sale of goods in the online store are processed until the purpose of the processing is achieved, i.e. until the successful purchase is made, including the time of submission of any objections, complaints, refunds or requests related to the purchase of products.

Data collected in connection with the submission of an inquiry or request are stored for the time necessary to comply with your request or inquiry. If you have given us your express consent to use personal data for promotional purposes, we will use your data for such purpose, until you withdraw your consent. You can revoke the consent you have given at any time so that the revocation takes effect in the future. If applicable regulations require it, Nonna Handmade may store your data for longer, in accordance with the prescribed data retention period. At the end of the retention period, we delete personal data permanently or make it anonymous, so that it can no longer be linked to a specific individual.


Minors under the age of 16 may not use the Nonna Handmade website. Nonna Hanadmade does not collect or retain information from anyone under the age of 16 and therefore no part of this Website is designed to attract anyone under the age of 16. If the parents, relative or legal representative of such a person discovers that their child has sent personal information without their consent, please contact us at our address or via email


This data protection statement may be changed from time to time in order to comply with the actual situation and legal regulations. Any changes we may make to the privacy policy in the future will be published on this page. We advise you to periodically check the Privacy Policy in order to be up to date if there are any change.

Sva autorska prava zadržava Nonna Handmade.