Right to withdraw

The consumer has the right to withdraw from the contract concluded at a distance within 14 days from the moment the goods arrive in the country of the consumer, i.e. a third party designated by the consumer, who is not the carrier, without giving reasons and additional costs (hereinafter: withdrawal from contract).

If you have changed your mind about the purchase or after the delivery of the package you decide that the number, color, model, etc. do not suit you, within the aforementioned 14 days it is possible to make an exchange or get a refund of the money paid.

The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, which he receives in the package with the delivered items, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).

The declaration of withdrawal from the contract in the case of a distance contract is considered timely if it is sent to the seller within the period referred to in paragraph 1 of this article.

The declaration of withdrawal from the contract produces legal effect from the day it is sent to the seller.

The burden of proving that he acted in accordance with the provisions of this article, in order to exercise the right to withdraw from the contract, is on the consumer.

In order to make an exchange or return an order with the desire to return the payment, contact us at +381 (0) 63 897 0 997 or send an e-mail with your information (name, surname, phone) to the address online@nonnahandmade.com

The consumer is solely responsible for the reduced value of the goods he returns, which occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics and functionality of the goods.

The cost of returning the ordered items is borne exclusively by the consumer, except in the case when the reason for the return is a fault of the Nonna Handmade online store (wrong item sent, wrong color, defective item).

In the case of returning goods or refunding funds to a buyer who previously paid, Nonna Handmade will return the paid funds to the buyer’s current account.